بسم الله الرحمن الرحيم
التحليل الوظيفى
TOR
IT Hospitality Manager Job Analysis
Job Overview:
An IT Hospitality Manager manages the IT infrastructure, systems, and services specific to the hospitality industry. They focus on ensuring seamless guest experiences through IT services, such as property management systems, reservations, and Wi-Fi management.
Key Responsibilities:
System Management:
- Oversee property management systems (PMS) like Opera or Protel.
- Ensure smooth operation of guest-facing technologies (e.g., check-in kiosks, room key systems).
Network and Wi-Fi Management:
- Maintain high-speed internet and network availability for guests and staff.
- Monitor bandwidth usage and optimize network performance.
Cybersecurity:
- Ensure compliance with data protection standards (e.g., PCI-DSS for payment systems).
- Monitor and prevent security breaches targeting guest or hotel data.
Vendor Management:
- Coordinate with vendors for IT solutions specific to the hospitality sector.
- Oversee contracts for hardware, software, and support services.
Staff Training and Support:
- Train hotel staff on IT systems and cybersecurity best practices.
- Provide on-call IT support for critical systems.
Daily Tasks:
- Monitor and maintain hotel reservation and property management systems.
- Respond to and resolve IT issues affecting staff or guests.
- Conduct routine checks on network and Wi-Fi systems.
- Update IT systems with security patches and software upgrades.
- Collaborate with hotel management to improve technology-driven services.
Skills:
1. Computer Skills:
- Hospitality-specific software: Opera PMS, Protel, or Amadeus.
- Networking: Wi-Fi optimization and bandwidth management.
- Payment systems: PCI compliance and POS integration.
2. Language Skills:
- Strong English communication skills for guest and vendor interactions.
- Ability to prepare IT documentation for non-technical staff.
3. Job Technical (Functional) Skills:
- Property management system implementation and support.
- IT support for guest-facing and staff systems.
- Data protection and compliance expertise.
4. Interpersonal Skills:
- Customer Service: Ensuring smooth guest experiences through IT.
- Problem-Solving: Quickly addressing IT issues in high-pressure situations.
- Teamwork: Collaborating with hotel departments to improve IT services.
Job Specifications:
- Education: Bachelor’s degree in IT, Hospitality Management with IT focus, or related field.
- Experience: 3–6 years in IT roles within the hospitality sector.
- Certifications: CompTIA Network+, hospitality software certifications (e.g., Opera PMS).
Performance Metrics:
- Guest satisfaction scores related to IT services.
- System uptime and Wi-Fi availability.
- Resolution time for IT issues affecting guests or staff.